Customer Space
- Check and compare your bills
- Visualize your consumption profile
- Submit your renewable natural gas (RNG) request
- Manage your payment options
- Sign up for the electronic billing
- Group your accounts
Choosing RNG is quick and simple
Choosing RNG is quick and simpleSwitch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions.
Energy efficiency grants
Énergir can provide you with several grants to help you choose energy efficient solutions for your home.
Helping you reduce your consumption
Énergir customers who install a smart thermostat are eligible for a rebate of up to $100.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions
A Certified Partner at your service
As with every other energy sources, an annual maintenance of natural gas appliances by professionals is essential.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Your are moving out?
Update your address in advance on your Customer Space.
New customer?
Have you just moved into a natural gas powered house?
95% of our clients agree
The Énergir team is committed to meeting your needs and we have a 95.1% customer satisfaction rating to prove it!
Fraudulent calls
Please note that we never contact our customers to ask for their credit card number. If you receive such a call, hang up and inform your local police force.
Learn about dual energy
Choosing dual energy means taking concrete action that has a positive impact on our planet and your energy bills.
How to switch to dual energy?
Easy. See the steps involved to getting the most out of your new appliances..
Certified Partners you can trust
These are the experts who take care of installing your natural gas appliances. Not only do they meet the highest quality standards, they also make sure that you get every grant you are eligible for.
A safe energy source
Natural gas is among the safest energy sources out there, wich explains why nearly 200,000 Quebecers use it every day.
Prevention basics
Safety first: prevention is as easy as following your appliances' installation, usage and maintenance guidelines.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Discover the steps
Qualified professionals help you every step of the way.
1. Evaluation
A contractor assesses your needs and validates your eligibility for grants.
2. Quotes
You receive and compare quotes from different contractors, including available grants.
3. Documentation and contract
The contract is signed, and work is scheduled with the chosen contractor.
4. Work performed
The work is carried out and the invoice issued. A certified partner can deduct grants directly.
5. Confirmation
Hooray ! Grants are paid out if they haven't been deducted, and you receive confirmation of your dual-energy registration.
Ready to switch?
Our team will be able to answer all your questions and can talk to you in more detail about the grants available to you.
Get a bonus of up to $100
Also receive up to $100 when you replace your traditional thermostat with a smart thermostat.
Questions about installation work?
The contractor of your choice will guide you through this important step. To better understand the general stages of the work ahead, we encourage you to view the video.
Do more for the energy transition
Replace your purchase of fossil natural gas with renewable natural gas (RNG). An energy 100% produced from organic waste, for a tangible reduction in greenhouse gas emissions.
Have questions?
We have answers.
You can convert to dual energy with the contractor of your choice. For someone you can trust, call on our certified partners. We can suggest several qualified professionals in your area. These certified partners can even offer to deduct your grants directly from the invoice.
During your selection process, you should compare different contractors in terms of their costs, service and availability.
The timeframe can vary greatly, depenging on the situation and certain factors, such as your contractor's to carry out the work, and Hydro-Québec's availability in the event of power grid upgrades.
That said, the takeover phase is quickl. Once you reach out, a certified natural gas partner will call you back within 48 hours. The grant payment process is just as fast. As soon as your electrician confirms your conversion to dual-energy, you'll receive the grants within about 30 days.
Most of our residential customers prefer to convert their heating system to dual-energy in early spring, by adding an electric heat pump. That way, they can take advantage of the low dual-energy rate all summer long, and stay cool with air conditioning. If your natural gas heating system is aging, you may want to consider replacing it before the winter heating season begins.
To help reduce greenhouse gas (GHG) emissions. The heating of buildings is a major source of GHG, which has a direct impact on climate change. By joining forces, Hydro-Québec and Énergir aim to reduce participants' natural gas consumption by just over 70%, to help Quebec achieve the GHG reduction target set out in the 2030 Plan for a Green Economy. This target corresponds to a 37.5% reduction in emissions by 2030 compared with 1990 levels.
Electric building heatings heating puts significant pressure on the Hydro-Québec network during winter peak consumption periods. Dual energy is an excellent way of maximizing the share of electricity in building heating while limiting the impact on peak demand. Reducing electricity demand at these times optimizes network operation when it is most needed. This helps Hydro-Québec avoid the need for additional investment or expenditure to meet peak demand.
Over the period 2022-2030, the dual-energy offer will save Quebec society almost $1.7 billion compared with an all-electric scenario, which would have a much greater impact on rates.
* Terms
- Eligible Participants must have submitted an application in accordance with the requirements of the Offer no later than 12 months following the completion of work on the Eligible Projects.
- Certain conditions apply. Grants may vary depending on the equipment installed and building characteristics. Additional costs may be incurred in connection with the electrical work required. To take advantage of the Offer, you must sign a contract with your Énergir sales representative or Certified Natural Gas Partner prior to installation. Grant amounts paid out cannot exceed 100% of Eligible Project costs. The terms and conditions of the Offer and the amounts of the grants offered are subject to change without notice.
- Eligible Participants must be new subscribers to Hydro-Québec's residential dual-energy Rate DT or to a participating municipal or co-operative dual-energy rate (contact us for details on participating municipal or co-operative networks) in order to receive the grant. They must also commit to using the dual-energy natural gas-electricity system at the dual-energy rate for a minimum period of ten (10) years from the date of enrollment in the dual-energy rate.
- Existing Eligible Homes must be connected to Énergir's natural gas network and use natural gas or renewable natural gas (or a combination of both) for space heating, either with a warm air (forced air) or hot water central heating system, for at least 12 months at the time of the application to participate in the Offer.
- The work must be carried out by one or more contractors with a business registered with the Registraire des entreprises du Québec; they must hold the appropriate Régie du bâtiment (RBQ) licenses for the work to be performed and be members of the professional order responsible for the affected activity sector.
- Eligible Participants may be required to repay all or part of the Offer grants if the conditions and covenants agreed to by the Eligible Participants are not fulfilled to the end of their term or if the information provided by the participants is false or considered a misrepresentation.
- Other conditions apply to qualify for the Offer. Refer to Hydro-Québec's eligibility conditions and Rate DT details as well as the Chauffez vert Participant's Guide (available in French only).
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