All about the customer bill
View my bill
With my Customer Space, your latest bill, detailed billing history and consumption volume are at your fingertips.
- View and compare your bills (compare periods)
- View your consumption profile
- Register for the Equal Payment Plan
- Group your accounts
- Download in PDF, Excel
When you get a new bill, you will receive an email prompting you to view, download or save it. Say goodbye to paper.
To log in, use the email address associated with your customer account.
1- Énergir contact information
2- Account number
3- Billing period
4- Bill number
5- Billing tariff
D1: General service
D3-D4: Stable service
D5: Interruptible service
6- Consumption history for the past 12 months
7- Last month consumption
8- Total consumption for the current year
9- Total consumption for last year
10- Balance on previous bill
11- Amount of the current bill
12- Important message
13- Current amount and payment due date
14- Total amount payable
15- Payment by mail: tear off and return with your payment if paying by mail. Please specify the amount payable in the appropriate box.
16- Your metering equipment number (meter)
17- Natural gas supplied
Natural gas supplied at the service address. The supply price is modified monthly. We bill you the same as what we pay the producers.
Learn more on gas supply (PDF)
18- Renewable natural gas supplied
RNG consumption is based on the service address. Its price is set annually as part of the Rate Case. The amount associated with your RNG consumption corresponds to the ratio that you selected.
19- Sozialisation fee
the socialization fee is a charge to spread the costs associated with unsold renewable natural gas (RNG) volumes among the voluntary customers.
Énergir has a regulatory obligation to deliver a certain amount of RNG in its system (2% in 2023, 5% in 2025 and 10% in 2030). So if customers don’t voluntarily purchase enough RNG, Énergir has to make up the shortfall, socializing the volume from customers not purchasing the minimum amount required by the regulation.
Socialization fee is applied for each billing cycle in fiscal 2025, to Energir customers who do not have 2% or more of RNG in their purchase profile.
Socialization fee is reviewed each year on the basis of unsold RNG volumes in relation to the RNG volumes required in the annual injection targets and filed annually in the rate case with the Régie de l'énergie.
20- Transportation
This is the service that sends the natural gas through pipelines from the production sites to Quebec , the territory served by Énergir. The transportation prices are modified when Énergir transportation suppliers modify their own prices. We bill this service at the same price as what we pay the transportation companies.
21- Load-balancing
Load balancing is the management of natural gas storage and variations between summer and winter consumption. The price of this component is adjusted annually, in early October. Énergir bills load balancing at the same price we pay our suppliers for load-balancing tools.
Find out more: Load-balancing Service (PDF)
22- Cap-and-Trade System
The emission allowance cost for the natural gas combustion, which varies each month. Cap-and-Trade System is an economic tool of the Québec government aimed at reducing greenhouse gas emissions. Fuels consumed in Québec are covered by the Cap-and-Trade System through energy distributors like Énergir. The sums collected will be invested by the government in, among other things, measures aimed at combating climate change.
23- Distribution
The price of the natural gas delivery service throughout the Énergir distribution network is adjusted annually. The rate is assigned based on your consumption and applicable to the general, stable or interruptible services. Énergir derives its earnings solely from this component of your bill.
The price of the general distribution service is the sum of two components:
- Basic fees: the fixed portion of the bill. They are determined by a rate that varies according to annual consumption and are billed by the meter based on the number of days in the billing period.
- Unit price by volume withdrawn: a variable component of the bill. It is applied to the volume withdrawn during the billing period. The unit price decreases as the volume increases.
Equal payment plan (EPP)
Instead of managing monthly payments that fluctuate with your natural gas consumption, balance your energy budget throughout the year with our Equal Payment Plan (EPP).
- Advantages of the Equal Payment Plan (EPP):
- Balance your natural gas consumption budget throughout the year.
- Pay the same amount every month, based on your annual natural gas consumption and average temperatures for the past five years.
- Avoid paying a high balance at the end of your EPP period – we track your monthly consumption through the year and adjust your payments if necessary.
To register for the Equal Payment Plan, log in to your account.
Pay my bill
Énergir has several payment options to help manage your bills. For more information, please contact our customer service.
- Convenient, the PAPP automatically pays your monthly bill from your bank account.*
- Forget about stamps, cheques and late payments.
- Payments are debited monthly on the date of your bill. You need to notify us in advance if you move or if you change your bank account number or your financial institution. You will be notified of any changes concerning your payments.
You may pay your bill with a credit card by using the service of a credit card payment provider such as Paymentus, online or by phone at 1-844-281-2715. Please note that an administration fee will be applied, and billed by the credit card payment provider on your credit card statement.
You can pay your bill via the website of your financial institution (caisse populaire or bank).
Grants available for your business
Take advantage of Energir grants to add or replace natural gas equipment and reduce your energy costs. In addition to offering a better performance, natural gas is cheaper than electricity and fuel-oil.
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