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Customer Space

Check and compare your bills
Visualize your consumption profile
Submit your renewable natural gas (RNG) request
Manage your payment options
Sign up for the electronic billing
Group your accounts

Choosing RNG is quick and simple

Choosing RNG is quick and simpleSwitch to sustainable energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic matter and plays a direct role in reducing greenhouse gas emissions.

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Learn about dual energy

Choosing dual energy means taking concrete action that has a positive impact on our planet and your energy bills.

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How to switch to dual energy?

Easy. See the steps involved to getting the most out of your new appliances..

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Certified Partners you can trust

These are the experts who take care of installing your natural gas appliances. Not only do they meet the highest quality standards, they also make sure that you get every grant you are eligible for.

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A safe energy source

Natural gas is among the safest energy sources out there, wich explains why nearly 200,000 Quebecers use it every day.

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Prevention basics

Safety first: prevention is as easy as following your appliances' installation, usage and maintenance guidelines.

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Carbon monoxide: what you need to know

Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.

Payment methods

Énergir offers various payment options to help manage your bills. You can manage your payment options directly from your Customer Space or by contacting customer service.

Equal payment plan (EPP)

Balance your natural gas consumption budget throughout the year.
Pay the same amount every month, based on your annual natural gas consumption and average temperatures for the past five years.
Avoid paying a high balance at the end of your EPP period thanks to our monthly verification and adjustment if applicable.

Pre-authorized automatic payment plan (PAPP)

Convenient, the PAPP automatically pays your monthly bill from your bank account.*
Forget about stamps, cheques and late payments.
Payments are debited monthly on the date of your bill. You need to notify us in advance if you move or if you change your bank account number or your financial institution. You will be notified of any changes concerning your payments.

Payment by credit card

You may pay your bill with a credit card by using the service of a credit card payment provider such as Paymentus, online or by phone at 1-844-281-2715. Please note that an administration fee will be applied, and billed by the credit card payment provider on your credit card statement.

Online payment

You can pay your bill via the website of your financial institution (caisse populaire or bank).

Payment by cheque

Send your cheque or money order to the following address:

C.P. 6115, Succ. Centre-Ville
Montréal (Québec) H3C 4N7

The payment date corresponds to the date on which Énergir receives your payment. As such, please account for the time required to send your payment.

Assistance program for low-income households

If you’re late or expect to be late on a payment, contact our Accounts Receivable Management team right away to maintain a good standing on file. Our team can then assess your situation and determine whether you qualify for our low-income household assistance program. If you do, a payment arrangement with more affordable payment amounts may be available.

Accounts Receivable Management team

Montréal: 514 598-3121
Elsewhere: 1 800 548–9611

Proof of income may be required, such as:

gross employment income (before taxes and deductions) for all adults
the various benefits received by members of your household (CSST, social assistance, employment insurance, retirement benefits, etc.)

Choosing renewable natural gas is quick and easy

Switch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.

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