Payment methods
Énergir offers various payment options to help manage your bills. You can manage your payment options directly from your Customer Space or by contacting customer service.
- Balance your natural gas consumption budget throughout the year.
- Pay the same amount every month, based on your annual natural gas consumption and average temperatures for the past five years.
- Avoid paying a high balance at the end of your EPP period thanks to our monthly verification and adjustment if applicable.
- Convenient, the PAPP automatically pays your monthly bill from your bank account.*
- Forget about stamps, cheques and late payments.
- Payments are debited monthly on the date of your bill. You need to notify us in advance if you move or if you change your bank account number or your financial institution. You will be notified of any changes concerning your payments.
Energir does not offer credit card payment, but a customer who wishes to use a credit card to pay its bill may do so through a third party accepting that method of payment, which will pay the distributor in accordance with one of the following payment methods :
- Through a financial institution, by means including automatic withdrawal or by Internet;
- By mail (for cheques and money orders).
You can pay your bill via the website of your financial institution (caisse populaire or bank).
If you’re late or expect to be late on a payment, contact our Accounts Receivable Management team right away to maintain a good standing on file. Our team can then assess your situation and determine whether you qualify for our low-income household assistance program. If you do, a payment arrangement with more affordable payment amounts may be available.
Accounts Receivable Management team
- Montréal: 514 598-3121
- Elsewhere: 1 800 548–9611
Proof of income may be required, such as:
- gross employment income (before taxes and deductions) for all adults
- the various benefits received by members of your household (CSST, social assistance, employment insurance, retirement benefits, etc.)
Unexpected situations can arise, and you may not be able to pay your natural gas bill by the due date on time. The sooner you take action, the more options you’ll have to avoid a possible service interruption.
Don’t hesitate to contact us as soon as you experience difficulties: solutions are available, and our team is here to support you.
Find the situation below that applies to you and review the actions to take to bring your account up to date.
1
I received my bill but I can’t pay it
2
My bill due date has passed
3
I received a late notice with my new bill
4
I received a service interruption notice
5
My service has been interrupted: I no longer have natural gas
If you’re unable to pay your bill, you can immediately set up a payment agreement. This will prevent the initiation of collection proceedings after the due date.
The payment agreement will allow you to spread out payment of the amount owing until your next bill.
Action to take
To set up payment agreement, contact the Accounts Receivable team at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
Note
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
If your bill isn’t paid by the due date, an administration fee of 1.5% per month will be added to the amount owing.
Options
- Pay the amount owing.
- Contact the Accounts Receivable team to set up a payment agreement at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
Note
If forgetting to pay your bill caused the delay, pre-authorized payments (PAPs) are a simple and effective way to pay your bills automatically with complete peace of mind. Sign up for pre-authorized payments through your Customer Space.
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
A late notice is sent with the bill for the month following the unpaid bill. The overdue balance must be paid immediately, or you must set up a payment agreement with the Accounts Receivable team. The sooner you pay the amount owing, the lower the administration fees will be.
Options
- Pay the amount owing.
- Contact the Accounts Receivable team to set up a payment agreement at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
Note
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
Starting on the eighth day following the late notice, a service interruption notice is sent if the amount owing has not been paid and no payment agreement has been reached. The notice indicates that the service will be discontinued within a minimum of seven days. Collection visit and service reconnection fees will be added in the event of a service interruption.
Options
- Pay the amount owing and promptly confirm payment through your Customer Space or by contacting the Accounts Receivable team at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
- Contact the Accounts Receivable team to set up a payment agreement at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
An initial payment may be required immediately.
Note
An Énergir representative will call 48 hours or more before the service interruption. The representative will contact you to advise you of the upcoming service interruption due to non-payment and of the options available to avoid the interruption.
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
At least 45 days have passed since the bill was sent. The service has been interrupted due to non-payment or the absence of a payment agreement.
Once the service has been interrupted, you cannot request to have it restored until the full amount owing has been paid, along with the service reconnection fee.
Action to take
Contact the Accounts Receivable team at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec) to learn about the steps to restore service
Note
No payment agreement is possible at this stage. Service reconnection fees apply.
1
I received my bill but I can’t pay it
If you’re unable to pay your bill, you can immediately set up a payment agreement. This will prevent the initiation of collection proceedings after the due date.
The payment agreement will allow you to spread out payment of the amount owing until your next bill.
Action to take
To set up payment agreement, contact the Accounts Receivable team at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
Note
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
2
My bill due date has passed
If your bill isn’t paid by the due date, an administration fee of 1.5% per month will be added to the amount owing.
Options
- Pay the amount owing.
- Contact the Accounts Receivable team to set up a payment agreement at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
Note
If forgetting to pay your bill caused the delay, pre-authorized payments (PAPs) are a simple and effective way to pay your bills automatically with complete peace of mind. Sign up for pre-authorized payments through your Customer Space.
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
3
I received a late notice with my new bill
A late notice is sent with the bill for the month following the unpaid bill. The overdue balance must be paid immediately, or you must set up a payment agreement with the Accounts Receivable team. The sooner you pay the amount owing, the lower the administration fees will be.
Options
- Pay the amount owing.
- Contact the Accounts Receivable team to set up a payment agreement at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
Note
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
4
I received a service interruption notice
Starting on the eighth day following the late notice, a service interruption notice is sent if the amount owing has not been paid and no payment agreement has been reached. The notice indicates that the service will be discontinued within a minimum of seven days. Collection visit and service reconnection fees will be added in the event of a service interruption.
Options
- Pay the amount owing and promptly confirm payment through your Customer Space or by contacting the Accounts Receivable team at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
- Contact the Accounts Receivable team to set up a payment agreement at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec).
An initial payment may be required immediately.
Note
An Énergir representative will call 48 hours or more before the service interruption. The representative will contact you to advise you of the upcoming service interruption due to non-payment and of the options available to avoid the interruption.
If your family is considered low-income, you may be eligible for the Social Support Help Program to set up a payment agreement.
5
My service has been interrupted: I no longer have natural gas
At least 45 days have passed since the bill was sent. The service has been interrupted due to non-payment or the absence of a payment agreement.
Once the service has been interrupted, you cannot request to have it restored until the full amount owing has been paid, along with the service reconnection fee.
Action to take
Contact the Accounts Receivable team at 514 598-3121 (Montréal) or 1 800 548-9611 (elsewhere in Quebec) to learn about the steps to restore service
Note
No payment agreement is possible at this stage. Service reconnection fees apply.
Having difficulty covering your energy expenses?
Énergir offers support measures for low-income families.