In the event that Canada Post mail delivery service is disrupted, Énergir would like to remind you that the due date on your bill remains the same. Here is how to pay the balance on your bill.
- If you have not received your bill, you can retrieve it by signing up for electronic billing in the Custumer Space.
- To obtain your account balance, call our Customer Service at 514 598-3222 or 1 800 361-4568.
- Do not send your payment through the mail.
- Make your payment through your financial institution (counter, ATM or Internet)
Pre-authorized automatic payment plan
Like a large number of our customers, you can also register for the pre-authorized payment plan. Simple and practical, it guarantees the automatic payment of your monthly bills directly from your account at your financial institution.
Customer Space and electronic billing
We also remind you that Énergir Customer Space is an efficient way of managing your account and your bills. As well, when you sign up, you will be automatically enrolled in electronic billing, thus avoiding delivery issues and at the same time contributing to environmental protection.
Register at Custumer Space
Payment methods
Énergir offers various payment options to help manage your bills. You can manage your payment options directly from your Customer Space or by contacting customer service.
- Balance your natural gas consumption budget throughout the year.
- Pay the same amount every month, based on your annual natural gas consumption and average temperatures for the past five years.
- Avoid paying a high balance at the end of your EPP period thanks to our monthly verification and adjustment if applicable.
- Convenient, the PAPP automatically pays your monthly bill from your bank account.*
- Forget about stamps, cheques and late payments.
- Payments are debited monthly on the date of your bill. You need to notify us in advance if you move or if you change your bank account number or your financial institution. You will be notified of any changes concerning your payments.
You may pay your bill with a credit card by using the service of a credit card payment provider such as Paymentus, online or by phone at 1-844-281-2715. Please note that an administration fee will be applied, and billed by the credit card payment provider on your credit card statement.
You can pay your bill via the website of your financial institution (caisse populaire or bank).
If you’re late or expect to be late on a payment, contact our Accounts Receivable Management team right away to maintain a good standing on file. Our team can then assess your situation and determine whether you qualify for our low-income household assistance program. If you do, a payment arrangement with more affordable payment amounts may be available.
Accounts Receivable Management team
- Montréal: 514 598-3121
- Elsewhere: 1 800 548–9611
Proof of income may be required, such as:
- gross employment income (before taxes and deductions) for all adults
- the various benefits received by members of your household (CSST, social assistance, employment insurance, retirement benefits, etc.)
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