Customer Space
- Check and compare your bills
- Visualize your consumption profile
- Submit your renewable natural gas (RNG) request
- Manage your payment options
- Sign up for the electronic billing
- Group your accounts
Choosing RNG is quick and simple
Choosing RNG is quick and simpleSwitch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions.
Energy efficiency grants
Énergir can provide you with several grants to help you choose energy efficient solutions for your home.
Helping you reduce your consumption
Énergir customers who install a smart thermostat are eligible for a rebate of up to $100.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions
A Certified Partner at your service
As with every other energy sources, an annual maintenance of natural gas appliances by professionals is essential.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Your are moving out?
Update your address in advance on your Customer Space.
New customer?
Have you just moved into a natural gas powered house?
95% of our clients agree
The Énergir team is committed to meeting your needs and we have a 95.1% customer satisfaction rating to prove it!
Fraudulent calls
Please note that we never contact our customers to ask for their credit card number. If you receive such a call, hang up and inform your local police force.
Learn about dual energy
Choosing dual energy means taking concrete action that has a positive impact on our planet and your energy bills.
How to switch to dual energy?
Easy. See the steps involved to getting the most out of your new appliances..
Certified Partners you can trust
These are the experts who take care of installing your natural gas appliances. Not only do they meet the highest quality standards, they also make sure that you get every grant you are eligible for.
A safe energy source
Natural gas is among the safest energy sources out there, wich explains why nearly 200,000 Quebecers use it every day.
Prevention basics
Safety first: prevention is as easy as following your appliances' installation, usage and maintenance guidelines.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Customize your purchase
The choice is yours. Add 1% to 100% RNG to your purchase profile. Here are a few examples of the potential impacts for a medium-sized home of about 160 m2 heated with natural gas.
Good to know!
Your percentage is flexible and can be easily modified at any time directly in the Customer Space.
How do you choose the right percentage?
Use the Customer Space to estimate the impact of different RNG percentages on your personal consumption, with no obligation on your part.
Log in to the Customer Space. If you don't have an account, choose the "Create my account" option.
On the home page, click on 'Open the Renewable Natural Gas Space'. If you have more than one account, select the one you want first.
Click the "Create" option next to the relevant address.
Enter different percentages in "Conversion ratio" and compare the impact on your monthly bill and on the environment.
Enter the desired percentage and start date.
For a commitment of 5 years or more, please contact us to confirm your purchase as you may be eligible for a grant.
Questions about RNG?
Learn more about the advantages of RNG and its distribution through the Énergir network.
Renewable natural gas on your bill
The supply rate for RNG is set annually as part of the Rate Case filed each year with the Régie de l'énergie. Note that there is no charge related to the Cap and Trade Emission Allowances Service for RNG.
You'll find the cost associated with your purchase percentage in the Calculation of the Amount Billed section of your invoice, as in this billing example.
Questions?
We've got answers.
The cost gap between renewable natural gas (RNG) and traditional natural gas is based on different production processes and costs, and on the availability of inventories in a context of high demand for renewable energy.
As is the case with traditional natural gas, Énergir does not profit from the sale of RNG molecules, and our teams make every effort to ensure it is supplied at the lowest cost to all our customers.
You can request a change to your RNG purchase profile at any time. As a residential customer, to take effect on the 1st of the following month, submit your request no later than the 20th day of the current month. Requests received after the 20th of the month will be processed with the following month's requests. The request is made directly in the Customer Space, specifying the revised consumption percentage and the desired effective date.
Nothing can confirm exactly how much RNG is consumed in your appliances, since RNG and traditional natural gas circulate in the same gas network. The molecules are therefore intermingled. It's the same for the electricity you consume: we can't know which dam or wind turbine the electron that lights our homes comes from.
When you buy RNG, you can be sure that this volume has been purchased by Énergir as part of its supply, replacing the traditional natural gas molecules. Your renewable natural gas purchase volumes are indicated on your detailed invoices under total natural gas consumption. Énergir has its RNG supply and inventory verified by the Bureau de normalisation du Québec (BNQ).
We're here to help
If you have any questions about renewable natural gas or the application process,
please contact our Customer Service team.
*Approximate value. Calculations based on the emission factors used in the Règlement sur la déclaration obligatoire de certaines émissions de contaminants dans l’atmosphère (RDOCECA) Qc.30.
**Approximate value. Calculations based on the Facteurs d’émission et de conversion of the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs (MELCCFP) and on the Passenger Transportation Explanatory Variables’ table from Natural Resources Canada (2020).
***Based on the heating consumption and sanitary hot water for an average household (about 160 m2) charged at current rates.
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