How do you protect yourself?
- Énergir’s official website is energir.com/en/. No other site claiming to be Énergir is official or trustworthy.
- To fool you, fraudsters redirect you to fake sites with well-known names and logos. These sites often have broken links and spelling mistakes, and the company contact information is hard to find.
- Never use the phone number or email address provided in a suspicious message; conduct an online search to identify this information.
- Ignore emails and text messages from unknown people.
- Delete your spam; don’t open attachments or click on hyperlinks.
- Check your bank statements regularly.
What types of information are fraudsters looking for?
Fraudsters often seek personal information such as your account number, bank information or social insurance number. Never share this information without checking first.
How does Énergir usually communicate with its customers?
Énergir primarily communicates through official emails, letter mail and telephone calls from verifiable numbers. We will never ask for your personal or financial information through unsecured means. If a suspicious person calls you on behalf of Énergir, hang up and call Énergir Customer Service at at 1-800-563-1516.
Think you’ve been a victim of fraud?
- If you think you’ve been a victim of fraud, contact your banking institution.
- If a suspicious person calls you on behalf of Énergir, hang up and call Énergir Customer Service at 1-800-563-1516.
- Notify your local police department.
- Report the incident to the Canadian Anti-Fraud Centre by calling 1-888-495-8501.