Customer Space
- Check and compare your bills
- Visualize your consumption profile
- Submit your renewable natural gas (RNG) request
- Manage your payment options
- Sign up for the electronic billing
- Group your accounts
Choosing RNG is quick and simple
Choosing RNG is quick and simpleSwitch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions.
Energy efficiency grants
Énergir can provide you with several grants to help you choose energy efficient solutions for your home.
Helping you reduce your consumption
Énergir customers who install a smart thermostat are eligible for a rebate of up to $100.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions
A Certified Partner at your service
As with every other energy sources, an annual maintenance of natural gas appliances by professionals is essential.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Your are moving out?
Update your address in advance on your Customer Space.
New customer?
Have you just moved into a natural gas powered house?
95% of our clients agree
The Énergir team is committed to meeting your needs and we have a 95.1% customer satisfaction rating to prove it!
Fraudulent calls
Please note that we never contact our customers to ask for their credit card number. If you receive such a call, hang up and inform your local police force.
Learn about dual energy
Choosing dual energy means taking concrete action that has a positive impact on our planet and your energy bills.
How to switch to dual energy?
Easy. See the steps involved to getting the most out of your new appliances..
Certified Partners you can trust
These are the experts who take care of installing your natural gas appliances. Not only do they meet the highest quality standards, they also make sure that you get every grant you are eligible for.
A safe energy source
Natural gas is among the safest energy sources out there, wich explains why nearly 200,000 Quebecers use it every day.
Prevention basics
Safety first: prevention is as easy as following your appliances' installation, usage and maintenance guidelines.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Pricing
Our rate structure corresponds to a range of consumption profiles. The Régie de l’énergie approves, on an annual basis, the distribution revenues of Énergir and our rate breakdown. The Régie also approves the various rate structures and changes where applicable.
Pour bien comprendre le prix du gaz naturel, il faut tenir compte des six composantes ci-dessous, soit la fourniture, le transport, l'équilibrage, la distribution, les ajustements reliés aux inventaires et le système de plafonnement et d'échange des droits d'émission (SPEDE).
Les composantes de la facture
Le calcul du gaz naturel facturé peut sembler complexe alors voici des informations afin de vous aider à bien le comprendre. Cette vidéo vous aidera à démystifier les 6 composantes incluses dans ce calcul.
Supply
The supply is the natural gas itself, the fuel. The price fluctuates according to market supply and demand. The supply price is modified monthly. We bill you the same as what we pay the producers. Learn more on gas supply (PDF)
Transportation
This is the service that sends the natural gas through pipelines from the production sites to Quebec , the territory served by Énergir. The transportation prices are modified when Énergir transportation suppliers modify their own prices. We bill this service at the same price as what we pay the transportation companies. Learn more on transportation (PDF)
Load balancing
Load balancing means managing the variations between summer and winter consumption and natural gas storage management. This component's price is modified annually, at the beginning of October. Énergir bills this component at the same price that the load balancing tools are bought from suppliers. Learn more on load-balancing (PDF)
Distribution
This is the natural gas delivery service through our distribution network. You are assigned a rate based on your comsuption. The distribution price is modified annually. Énergir's earnings come exclusively from this component of your bill. Learn more on distribution (PDF)
Inventory-related adjustments
Énergir must store natural gas during the summer to serve customers during the winter. In order to store natural gas, costs are incurred for the supply and transportation to the storage point. The cost of these services may vary depending on the time when the natural gas is stored and the time it is consumed by customers. Learn more on inventory-related adjustments (PDF)
Cap-and-trade emission allowances services
The emission allowance cost for the natural gas combustion, which varies each month. Cap-and-Trade System is an economic tool of the Québec government aimed at reducing greenhouse gas emissions. Fuels consumed in Québec are covered by the Cap-and-Trade System through energy distributors like Énergir. The sums collected will be invested by the government in, among other things, measures aimed at combating climate change.
Two components, supply and cap and-trade emission allowances system, are not regulated and follow market supply and demand. The distribution, load balancing and transportation tariffs are reviewed each year by Énergir. Any change in the tariffs has to be approved by the Régie de l’énergie.
The Régie de l’énergie has approved Énergir’s Conditions of Service and Tariff. These terms apply to all of our customers and set out the conditions related to: natural gas services provided, billing and payment options, various applicable tariffs and rights and responsibilities.
Conditions of Service and Tariff effective as of December 1, 2023 (PDF)
Earlier versions
Effective as of December 1, 2022 (PDF)
Effective as of December 1, 2021 (PDF)
Effective as of December 1, 2020 (PDF)
Effective as of December 1, 2019 (PDF)
The distribution rate is the natural gas delivery service through our distribution network. You are assigned a rate based on your consumption. The general distribution rate (D1) is described below.
Applicability of the rate
- Offered to all
- No restrictions on level of consumption (no limit, no obligation to consume)
- Applicable to customers who do not have a sufficient volume to be eligible for other tariffs
- Advantageous for customers with an irregular or unpredictable consumption profile
Cost
The cost of the general distribution service is the sum of the two factors described below.
Basic fees
- Constitute the fixed portion of the bill
- Vary according to annual volume withdrawn
- Billed per metering equipment according to the number of days in the billing period
Unit price by volume withdrawn
- Variable portion of the bill
- Billed according to volume withdrawn during the billing period
- The higher the volume, the lower the unit price.
Volumes in excess of 100% of the subscribed volume
When the volume withdrawn during the billing period exceeds 100% of the subscribed volume, the excess volume is billed in accordance with the general distribution service D1.
Unauthorized withdrawals
A stiff penalty applies when the volume withdrawn during the billing period exceeds 150% of the subscribed volume.
To help you better understand the different components of pricing, see the PDF document below.
Choosing renewable natural gas is quick and easy
Switch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
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