Customer Space
- Check and compare your bills
- Visualize your consumption profile
- Submit your renewable natural gas (RNG) request
- Manage your payment options
- Sign up for the electronic billing
- Group your accounts
Choosing RNG is quick and simple
Choosing RNG is quick and simpleSwitch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions.
Energy efficiency grants
Énergir can provide you with several grants to help you choose energy efficient solutions for your home.
Helping you reduce your consumption
Énergir customers who install a smart thermostat are eligible for a rebate of up to $100.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions
A Certified Partner at your service
As with every other energy sources, an annual maintenance of natural gas appliances by professionals is essential.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Your are moving out?
Update your address in advance on your Customer Space.
New customer?
Have you just moved into a natural gas powered house?
95% of our clients agree
The Énergir team is committed to meeting your needs and we have a 95.1% customer satisfaction rating to prove it!
Fraudulent calls
Please note that we never contact our customers to ask for their credit card number. If you receive such a call, hang up and inform your local police force.
Learn about dual energy
Choosing dual energy means taking concrete action that has a positive impact on our planet and your energy bills.
How to switch to dual energy?
Easy. See the steps involved to getting the most out of your new appliances..
Certified Partners you can trust
These are the experts who take care of installing your natural gas appliances. Not only do they meet the highest quality standards, they also make sure that you get every grant you are eligible for.
A safe energy source
Natural gas is among the safest energy sources out there, wich explains why nearly 200,000 Quebecers use it every day.
Prevention basics
Safety first: prevention is as easy as following your appliances' installation, usage and maintenance guidelines.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Understanding your bill
Your Énergir bill contains a lot of useful information and can give you an accurate picture of your natural gas consumption.
Header
Energir contact information
Energir contact information
Account number
Billing period
Bill number
Billing tarif
D1: General service
D3 – D4: Stable service
D5: Interruptible service
Consumption history and amount to pay
Consumption history for the past 12 months
Last month consumption
Total consumption for the current year
Total consumption for last year
Balance on previous bill
Amount of the current bill
Message and current amount
Important message
Current amount and payment due date
Total amount payable
Portion to tear off and return
Payment by Mail: tear off and return with your payment if paying by mail. Please specify the amount payable in the appropriate box.
Calculation of the Billed Volume
Your metering equipment number (meter)
Calculation of the amount billed
Natural gas supplied
Natural gas supplied to the appliances at the service address. The supply price is modified monthly. We bill you the same as what we pay the producers.
Learn more on gas supply (PDF)
Transportation
This is the service that sends the natural gas through pipelines from the production sites to Quebec , the territory served by Énergir. The transportation prices are modified when Énergir transportation suppliers modify their own prices. We bill this service at the same price as what we pay the transportation companies.
Find out more: Transportation Service (PDF)
Load-balancing
Load balancing is the management of natural gas storage and variations between summer and winter consumption. The price of this component is adjusted annually, in early October. Énergir bills load balancing at the same price we pay our suppliers for load-balancing tools.
Find out more: Load-balancing Service (PDF)
Cap-and-Trade System
The emission allowance cost for the natural gas combustion, which varies each month. Cap-and-Trade System is an economic tool of the Québec government aimed at reducing greenhouse gas emissions. Fuels consumed in Québec are covered by the Cap-and-Trade System through energy distributors like Énergir. The sums collected will be invested by the government in, among other things, measures aimed at combating climate change.
Distribution
The price of the natural gas delivery service throughout the Énergir distribution network is adjusted annually. The rate is assigned based on your consumption and applicable to the general, stable or interruptible services. Énergir derives its earnings solely from this component of your bill.
The price of the general distribution service is the sum of two components:
- Basic fees: the fixed portion of the bill. They are determined by a rate that varies according to annual consumption and are billed by the meter based on the number of days in the billing period.
- Unit price by volume withdrawn: a variable component of the bill. It is applied to the volume withdrawn during the billing period. The unit price decreases as the volume increases.
Choosing renewable natural gas is quick and easy
Switch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
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