Meter replacement
We need your cooperation to replace your natural gas meter due to an anomaly or as part of our periodic replacement program.
1. Anomaly
This free replacement will only take a few minutes, during which time Énergir will have to restart your appliances after the replacement. Under our Conditions of Service and Tariff, you are required to give us access to the said natural gas meter.
For further information, please contact us by phone at 514 529-2453 or 1 888 852-4135 from 8 a.m. to 6 p.m. Monday to Friday or by email at [email protected].
2. Periodic replacement program
This free replacement will take about an hour, during which time Énergir will have to temporarily interrupt your natural gas supply.
This meter comes under the scope of Measurement Canada’s mandatory periodic replacement program, which requires Énergir, in accordance with the Electricity and Gas Inspection Act, to replace it as soon as possible. Under the above-mentioned Act and our Conditions of Service and Tariff, you are required to give us access to the natural gas meter.
For further information, please contact us by phone at 514 529-4459 or 1 866 335-2130 from 8 a.m. to 6 p.m. Monday to Friday or by email at [email protected].
We only collect personal information necessary to replace Énergir’s meter that measures the natural gas you withdraw. For this purpose, we need information in order namely to identify and contact you. Your personal information will be treated confidentially, in accordance with applicable legislation.
Subject to applicable legal conditions, Énergir may host your personal information described above with a hosting service provider. This will allow your information to be shared outside the province of Quebec. Government departments and agencies in these countries (as may be the case with the departments and agencies in Quebec) may access your information in accordance with their local laws.
To find out more about your rights to access and rectify your personal information, you can consult the policy on the protection of personal information.
You can withdraw your consent for the communication or use of the information collected at any time unless this information is required to provide the services you have requested.
Your preferences
To schedule an appointment with us, please indicate your availabilities. We will contact you to confirm the appointment.
The replacement can be done from Monday to Friday from 7am to 4:30pm.