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New Conditions of Service and Tariff

The Régie de l’énergie has tentatively accepted the new rate cases, effective October 1, 2023. A final decision on the new Conditions of Service and Tariff is expected in the coming months. These conditions set out, among other things, natural gas service conditions, billing and payment methods, applicable rates, and the respective rights and obligations of the customer and Énergir.

Unfortunately, Énergir is announcing an average overall rate increase of 2.7% over last year’s rates, excluding the supply rates. Here is how this increase could affect your annual energy bill, depending on the building type, energy consumption and other factors:

  • Newly built single-family home (160 m²) =  no variation
  • Small retail space (15,000 m³) = + $35/year

For information purposes only. Values are approximate.
The annual increase varies based on several factors, such as the type of home or the equipment installed. The above annual increases are for all components of the bill, including supply and CATS.

Our teams will be happy to answer your questions or evaluate your situation should you have concerns.

For more information, refer to our Conditions of Service and Tariff.

For a greener economy

Québec is on a path to reduce greenhouse gas emissions by 37.5% by 2030 compared with 1990 levels.* Énergir is already taking action and accelerating its efforts to provide its customers practical and beneficial solutions, such as dual energy and renewable natural gas, while continuing research and development on other energy sources.

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Natural gas is safe

While natural gas is one of the safest energy sources, it is nevertheless important to follow the basic rules of prevention, maintenance and installation for natural gas equipment.

Residential     Business

Conditions of service and Tariff

The Régie de l’énergie has approved Énergir’s Conditions of Service and Tariff. These terms apply to all of our customers and set out the conditions related to: natural gas services provided, billing and payment options, various applicable tariffs and rights and responsibilities.

Conditions of service and Tariff (PDF)

Do you have a comment or a complaint?

Énergir fully considers the interests and expectations of its customers. This is why, every year, we remind you how to proceed if you have a comment or a complaint to send us.

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