Payment methods
Énergir offers various payment options to help manage your bills. You can manage your payment options directly from your Customer Space or by contacting customer service.
- Balance your natural gas consumption budget throughout the year.
- Pay the same amount every month, based on your annual natural gas consumption and average temperatures for the past five years.
- Avoid paying a high balance at the end of your EPP period thanks to our monthly verification and adjustment if applicable.
- Convenient, the PAPP automatically pays your monthly bill from your bank account.*
- Forget about stamps, cheques and late payments.
- Payments are debited monthly on the date of your bill. You need to notify us in advance if you move or if you change your bank account number or your financial institution. You will be notified of any changes concerning your payments.
Energir does not offer credit card payment, but a customer who wishes to use a credit card to pay its bill may do so through a third party accepting that method of payment, which will pay the distributor in accordance with one of the following payment methods :
- Through a financial institution, by means including automatic withdrawal or by Internet;
- By mail (for cheques and money orders).
You can pay your bill via the website of your financial institution (caisse populaire or bank).
If you’re late or expect to be late on a payment, contact our Accounts Receivable Management team right away to maintain a good standing on file. Our team can then assess your situation and determine whether you qualify for our low-income household assistance program. If you do, a payment arrangement with more affordable payment amounts may be available.
Accounts Receivable Management team
- Montréal: 514 598-3121
- Elsewhere: 1 800 548–9611
Proof of income may be required, such as:
- gross employment income (before taxes and deductions) for all adults
- the various benefits received by members of your household (CSST, social assistance, employment insurance, retirement benefits, etc.)