COVID-19 : Preventive and support measures
Énergir is contributing to the collective effort to prevent the spread of COVID-19 and is taking the public authorities’ directives very seriously. In the last few days, we have rolled out preventive measures to ensure the health and safety of our employees, our customers, our business partners and the communities we serve.
Our preventive measures
We are taking all necessary measures to ensure the safety of our customers and employees. To avoid the risk of contagion, the following measures are taken:
- Employees who need to travel to our offices, to a construction site or to a customer’s home must answer questions about their health and travel outside the country.
- When making appointments and before entering a customer’s building, Énergir employees ask customers questions about their health.
- Énergir employees who visit customers wear procedure masks and maintain a two-metre physical distance. Customers are also required to wear a face covering and maintain physical distancing.
- In addition, Énergir employees are equipped to wash their hands with soap and water or an alcohol-based solution.
Employees are working from home if their duties permit it, until further notice.
Out-of-province business travel and all nonessential meetings and professional activities have been cancelled for all employees.
Support for our customers
We are aware that this situation has created its share of challenges for businesses and individuals. We invite any customers experiencing financial difficulties to contact us so that we can assess your situation. Given the high call volume, the response time may be longer than usual. Thank you for your understanding.
Are you a residential customer who is behind in your payments or unable to pay your account balance by the due date? You may be eligible for our support program for low-income households. We invite you to contact our team so we can look at your situation together and reach a payment agreement that matches your financial situation. To properly assess your file, we will ask that you provide proof of income.
514 598-3121 1 800 548-9611
Assistance for the community
Donations and sponsorships
Our commitments to all the organizations we support are maintained and we wish to reiterate our support for the community. In order to request for a donation or sponsorship, please fill in the online form.
Wanting to encourage local businesses near our offices, particularly affected by our absence due to teleworking, we are sharing the list of favorite businesses of our employees across Quebec. Find out who they are by viewing the list.